Welcome to Primart Enterprises!
By accessing or using our website https://prismart.co.ke/ and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our website or services.

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Primart Enterprises website and all related services. By purchasing from us or browsing our website, you confirm that you have read, understood, and agreed to these Terms.

2. Modifications to Terms

Primart Enterprises reserves the right to update or modify these Terms at any time. Any changes will take effect immediately once posted on our website. It is your responsibility to review these Terms regularly. Continued use of our services constitutes acceptance of any revised Terms.

3. Products and Services

3.1 Product Availability

All products listed on our website are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

3.2 Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not warrant that descriptions, pricing, or other content on the website are free of errors. If a product you receive is not as described, your remedy is to return it in accordance with our Refund & Return Policy.

3.3 Pricing

Prices are subject to change without notice. In case of a pricing error, Primart Enterprises reserves the right to cancel or refuse any order placed at the incorrect price.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We may accept or decline any order at our discretion. If accepted, you will receive an order confirmation via email or SMS.

4.2 Payment Terms

All orders must be paid in full at the time of purchase. We accept multiple payment methods including mobile money (M-Pesa), bank transfers, and card payments. By submitting your payment details, you authorize us to process the payment for your order.

5. Shipping and Delivery

We deliver nationwide across Kenya. Delivery fees and timelines depend on your location and product type. We will provide estimated delivery times at order confirmation. Primart Enterprises is not liable for delays caused by couriers, weather, or events beyond our control.

6. Returns and Refunds

6.1 Return Policy

You may return eligible products within 14 days of receiving your order, provided items are unused, in their original condition, and with packaging intact.

To start a return, please contact us at:
📧 Contact@prismart.co.ke / Info@prismart.co.ke
📞 0792 025 367

6.2 Refunds

Refunds will be processed after inspection of returned items. Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility unless the product was defective, damaged, or incorrect.

7. Warranties

All products come with a manufacturer’s warranty, where applicable. Warranty terms vary depending on the product and will be provided at purchase.

8. Limitation of Liability

Primart Enterprises is not liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services. Our maximum liability is limited to the purchase price of the product in question.

9. Intellectual Property

All content on the Primart Enterprises website (text, graphics, images, logos, etc.) is protected by copyright and intellectual property laws. No material may be copied or used without our prior written consent.

10. Privacy Policy

By using our website, you agree to our collection and use of personal data as outlined in our Privacy Policy. We are committed to safeguarding your information.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Kenya. Any disputes will be handled under the jurisdiction of Kenyan courts.

12. Contact Us

For questions, support, or clarifications regarding these Terms, you can reach us at:

🌐 Website: https://prismart.co.ke/
📞 Phone: 0792 025 367
📧 Emails: Contact@prismart.co.ke / Info@prismart.co.ke